Privacy Policy

Introduction

astralvault B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our factoring services.

This policy applies to all information collected through our website, services, and any related communications. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

Data Controller Information

The data controller for your personal information is astralvault B.V., a company registered in the Netherlands with registration number 87420963 and VAT number NL863920541B01.

Contact details:

astralvault B.V.

Beukenlaan 181, 1027 TS Amsterdam, Netherlands

Email: privacy@astralvault.top

Phone: +31 20 233 6308

Data Collection

We may collect and process various types of personal data about you. The data we collect depends on how you interact with our services and website.

Information You Provide Directly

We collect personal data that you voluntarily provide to us when you:

Fill out contact forms on our website
Request information about our services
Apply for factoring services
Communicate with us via email, phone, or other channels
Subscribe to our newsletters or updates

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

IP address and location data
Browser type and version
Operating system
Pages visited and time spent on our website
Referral sources
Device information

How We Use Your Information

We process your personal data for various purposes based on legitimate business interests, your consent, or to fulfil our contractual obligations. Here's how we use your information:

Service Provision

To provide and maintain our factoring services
To process your applications and requests
To communicate with you about our services
To provide customer support

Business Operations

To improve our website and services
To conduct risk assessments and credit checks
To comply with legal and regulatory requirements
To prevent fraud and ensure security

Marketing and Communications

With your consent, we may use your information to send you marketing communications about our services, industry insights, and relevant updates. You can opt out of these communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our business
Legal Requirements: We may disclose your information when required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
Credit Agencies: For factoring services, we may share relevant information with credit reference agencies

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

For the duration of our business relationship
To comply with legal obligations (typically 7 years for financial records)
To resolve disputes and enforce our agreements
For legitimate business purposes such as fraud prevention

When personal data is no longer needed, we will securely delete or anonymise it in accordance with our data retention policy.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another service provider
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@astralvault.top or +31 20 233 6308. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and staff training
Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breaches as required by law.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

European Commission adequacy decisions
Standard contractual clauses
Binding corporate rules
Certification schemes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Privacy Officer